Support
Frequently asked questions
Short answers about local processing, long conversations, plans, payment and device binding.
Is my conversation text uploaded?
Export parsing runs locally in your browser. Licensing, quotas, orders and redemption status use the AExporter API, but conversation text is not sent to the backend to create the export.
Why do long conversations take time?
Some AI sites virtualize their message lists. AExporter must load them viewport by viewport. Do not treat a file as a complete backup if the log says incomplete scan.
Which formats require Pro?
Monthly provides Raw. Quarterly adds batch export, Clean and watermark removal. Yearly and Triennial add Pure Dialogue, Obsidian and Agent JSONL.
How can I purchase?
Mainland China purchases currently use manually delivered Xianyu redemption codes. International purchases use Stripe Checkout. WeChat Pay and Alipay automation are coming soon.
Can I move a redeemed code to another device?
The first redemption binds the current device. Contact support with the order reference for migration or exceptional cases.
What if an AI website changes?
Early Access depends on third-party page structures and cannot promise permanent compatibility. Keep the log and contact support@aexporter.uk.